FAQ
How can I reserve a specific condo?
What hours is the office open?
What time is check in – check out?
Can I make arrangements for activities in advance?
How much does it cost to rent a golf cart?
What can I expect in the condo?
What equipment is in the kitchen?
Do you have cribs/babysitting?
Is there a TV/DVD/CD/ WiFi
What is the smoking policy?
What is the pet policy?
Do I need an electricity adaptor?
What is the swimming pool policy?
Are there laundry facilities?
What about safety and security?
Is the tap water safe to drink?
What kind of restaurant is on the grounds?
Is it safe to eat in the island restaurants?
What clothes should we bring?
What can we expect when we arrive?
How do we get from the airport to Isla Mujeres?
How do we get from the ferry dock to Nautibeach?
Where and how do I exchange money?
How can I reserve a specific condo?
To determine the type of condo you would like, click on Accommodations and then on each room type [2 bedroom, Veranda. Studio, Single] for photos and information.
We can never guarantee a specific condo.We do not designate condo locations until shortly before your arrival. All condos are the same distance from the ocean. We cannot guarantee a specific floor, unless a physical limitation totally prevents a guest from stair climbing.
If you are unable to climb the stairs, please inform us at the time you make your reservation.
What hours is the office open?
Can I make arrangements for activities in advance?
NO. All activities must be scheduled after you arrive. The office staff is available to assist you with renting a golf cart or moped, massages, fishing or snorkeling excursions, scuba diving, swimming with the dolphins, plus many other activities. They can also arrange trips to Isla Contoy or sites such as Tulum on the mainland.
How much does it cost to rent a golf cart?
A golf cart costs $500 pesos to rent from 9am to 5pm, and $600 pesos for 24 hours.
What can I expect in the condo?
The condos are privately owned and, as such, are decorated to each owner’s preference.
2 bedrooms condos have a kitchen, dining area, living room, bathroom and a balcony/patio. .
Master bedroom – at minimum a queen-size bed.
Second bedroom – most condos have a double and a twin bed. A few have two twin beds or a full bed and a set of bunk beds.
All bedding and towels. (Beach towels in the office)
Bathroom with vanity, toilet and shower.
Balcony/patio with table and 4 chairs.
Central AC and ceiling fans in each room
What equipment is in the kitchen?
Kitchens contain the following: microwave, coffee maker, blender, toaster, pots and pans, dishes, glassware, cutlery, full-size refrigerator and 2-burner cook top. Purified water is provided.
Do you have cribs/highchairs/baby sitting?
We do not have cribs; however, we do have a "Graco" for your use. A "graco" is similar to a play pen or portacrib. We also have one high chair. There is no charge for the graco or high chair, but you must make your request prior to your arrival.
Babysitting service is available but must be requested prior to your arrival.
Please bring swimming diapers or pull ups for your toddlers when they are in the pool.
Is there TV/DVD/CD/WiFi?
There is a TV, which works only with the DVD/CD Players/VHS. TVs do not receive transmission of local stations. VHS tapes and DVDs are available in the office for your use at no charge.
WiFi is available at no charge in the condos, pool side bar and at Sunset Grill. Please make sure that your laptop is Wi-Fi compatible and set up properly.
What is the smoking policy?
All condos are Non-Smoking. Smoking is allowed only on the patios. Ashtrays are supplied.
What is the pet policy?
No pets are allowed in the condos. There are a few cats on the grounds, but we ask that you do not allow them in your condo.
Do I need an electricity adaptor?
NO. The electrical current is 110/220 – the same as in the U.S. and Canada.
What is the swimming pool policy?
Our large swimming pool is located between the condos and the beach. It is 4 feet deep.
The pool is open until 10 pm, but we ask that all guests be respectful of those who may be sleeping.
- The Nautibeach pool is exclusively for our guests and owners. Anyone other than a guest or owner will be asked to leave
- The blue lounge chairs at the pool and on the beach are for the guests and owners use only.
- We request that you bring along swimming diapers for your babies or swimming pull ups for your toddlers to wear in the pool.
Are there laundry facilities?
There is no guest laundry on the grounds, but we offer 1 day laundry pick-up and delivery service through the office. There are also several Laundromats within walking distance.
What about safety and security?
Isla Mujeres is generally a very safe place, but we ask that you use caution with your money and your valuables. Each condo has its own safe, which we encourage you to use. We have 24 hour security guards on the premises at each entry point to the grounds.
Is the tap water safe to drink?
The tap water is safe for showering, brushing teeth and washing dishes. We provide purified bottled water in each condo. Please use this purified water for cooking, drinking, and making ice. A small bottle of Microdyne is provided to treat the water to disinfect fruits and vegetables. Inform the staff when you need another 5 gallon bottle of purified water and they will bring one to your condo.
What kind of restaurant is on the grounds?
The Sunset Grill restaurant is adjacent to the pool. It serves breakfast, lunch, snacks and dinner every day. The palapa bar is on the beach adjacent to the restaurant. Poolside and beach service is always available. For more information, go to www.myisla.com/business/sunset-grill/default.asp
Is it safe to eat in the island restaurants?
Most restaurants on the island use purified water and are safe to eat in. If you have questions, the office staff can recommend good restaurants that use only purified water for their making their ice and drinks.
Caution is advised when purchasing food from street vendors. If you are uncertain about whether a particular street vendor or restaurant is a good choice for dining, please ask the staff at the office.
What clothes should we bring?
Isla Mujeres is a casual island. Bring shorts, t-shirts, bathing suits, cover-ups, sandals, waterproof sun block and a hat and sunglasses - especially for children. From November to March, bring at least one set of warmer clothing and a light jacket for cool evenings.
What can we expect when we arrive?
NOTE: All Americans traveling by air or sea need a passport to visit Mexico, Canada and the countries of the Caribbean. For more information please call the U.S. National Passport Information Center.
On the plane, you'll be instructed to fill out a FMT (2-part, tourist visa) and a Customs declaration form.
Present the FMT with your passport at Immigration. The officer will stamp both parts with the number of days you can stay in Mexico (usually 30 days or less) and return the 2nd part to you, which you must have to leave Mexico.
Reclaim your luggage.
Present your declaration form at Customs. You will be asked to push a button – a green light means you can continue on, a red light means they'll search your luggage
How do we get from the airport to Isla Mujeres?
After you leave Customs, walk into a large lobby where you can purchase tickets (in pesos or U.S. dollars) for your transportation to the UltraMar ferry located at Grand Puerto
A private taxi directly to GranPuerto costs approximately $55.00 U.S. (1 - 2 people) and takes 20 -30 minutes to get to the UltraMar ferry dock.
Shuttle vans are less expensive, but the ferry dock is usually the last stop, and we cannot guarantee how long the trip will take.
We recommend Luxury Van Transportation, a private van service, from the airport to the UltraMar ferry at Grand Puerto. Please reserve your van, mentioning Nautibeach to receive a discounted rate, no less than three days prior to departing for your vacation. Email to: luxuryvan@gmail.com
The ferry from the mainland to Isla Mujeres costs approximately $3.50 US one way. The trip takes about 20 minutes. The express ferry boats go to and from the island every ½ hour until late at night.
How do we get from the airport to Isla Mujeres?
When you arrive at the ferry dock on Isla Mujeres you can turn left and walk the five blocks to Nautibeach. A taxi will cost about $2 US.
Upon your request, we can have Fidel, a favorite of our guests, greet you at the dock and transport your luggage to the condos in his three wheel bicycle. His income is solely based on tips from people using his service.
When you arrive at the condos, you will check in at the onsite office. Official check-in time is 3 P.M. Please provide us with your airline arrival time as we try to have units ready for guests arriving early. If you arrive after the office is closed, the security guard will have your name and will give you the key to your condo. You can register the following morning at the office.
Generally it takes about 1½ -2 hours to reach Nautibeach Condos from your arrival time into the Cancun airport.
Where and how do I exchange money?
The money exchanges at the airport offer very poor exchange rates. You can use U.S. currency to pay for the transportation to Isla, any tips you may give, the ticket for the ferry trip to Isla and tipping Fidel or taking the taxi to the condos.
We recommend you wait until you reach Isla to exchange your American dollars for pesos. The HSBC Bank is directly across the street from the ferry dock. They are open Monday through Saturday, and they have two ATM machines. The 7-11 and San Francisco Grocery store also have ATMs. There are several money exchange booths in town. Traveler's checks and U.S. currency are easily exchanged. Credit cards are accepted in many restaurants but not all. Currency is still the best method of paying for everything.
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